q9play Privacy
Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data q9play collects, why we collect it, how we use it, and the rights you have as a player on our platform.
How q9play Protects Your Data
We built q9play with privacy in mind from day one. Here are the core principles that guide how we handle your personal information.
End-to-End Encryption
All data transmitted between your device and q9play's servers is protected by 256-bit SSL/TLS encryption — the same standard used by major banks in the Philippines like BPI, BDO, and Metrobank. Your login credentials, financial details, and personal information are never sent in plain text.
Minimal Data Collection
q9play only collects the personal data that is strictly necessary to operate the platform, verify your identity, process transactions, and comply with legal obligations. We do not collect data for its own sake — every piece of information we hold serves a clear, documented purpose.
No Data Selling
q9play does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you. We share it only where legally required or where it is necessary to deliver the services you signed up for — nothing more.
DPA & NPC Compliance
Our privacy practices are aligned with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC). We take our legal obligations to Filipino players seriously and review our practices regularly.
Your Controls & Rights
As a q9play player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing and withdraw consent where applicable. We make it straightforward to exercise these rights through our support team.
Defined Retention Periods
We do not hold your data indefinitely. q9play maintains clear data retention schedules based on legal requirements and business necessity. Once data is no longer needed, it is securely deleted or anonymized in accordance with our internal data lifecycle management policy.
1. Introduction
q9play is committed to protecting the privacy and personal data of every player who uses our online gaming platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.
This Privacy Policy applies to all personal data collected through the q9play website at https://q9play.app, our mobile applications, customer support channels, and any other services we provide (collectively, the "Services"). It applies to all registered players, prospective players, and visitors to our platform.
Please read this policy carefully. If you have questions about any part of it, our support team is available 24/7 to assist you.
2. Data Controller
For the purposes of the Data Privacy Act of 2012 (RA 10173) and applicable data protection regulations, q9play acts as the Personal Information Controller (PIC) with respect to the personal data collected through the platform.
As the Personal Information Controller, q9play determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable law. Our designated Data Protection Officer (DPO) oversees compliance with this policy and can be reached through our support channels.
3. Data We Collect
q9play collects different categories of personal data depending on how you interact with our platform. The table below outlines the main categories of data we collect and examples of each:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, notifications |
| Financial Data | GCash number, bank account details (BPI, BDO, Metrobank), transaction history | Processing deposits and withdrawals in PHP |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud prevention, service optimization |
| Usage Data | Games played, bet history, login times, feature interactions | Service improvement, responsible gaming monitoring |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
| Verification Documents | Copies of government IDs, proof of address, selfie verification | KYC compliance, anti-money laundering obligations |
4. How We Collect Your Data
We collect personal data through the following means:
- Direct interactions: When you register an account, complete your profile, make a deposit or withdrawal, contact our support team, or participate in promotions.
- Automated technologies: As you navigate and use the q9play platform, we automatically collect technical and usage data through cookies, server logs, and similar tracking technologies.
- Third-party sources: We may receive data about you from identity verification providers, payment processors (such as GCash and PayMaya), fraud prevention services, and analytics partners — solely for the purposes described in this policy.
- KYC and verification processes: When you submit documents to verify your identity, age, or payment method ownership as part of our compliance obligations.
5. How We Use Your Data
q9play uses your personal data for the following purposes:
- To create and manage your player account on the q9play platform.
- To verify your identity and age (21+ requirement) in compliance with Philippine gaming regulations.
- To process deposits and withdrawals in Philippine Peso (₱ PHP) via your chosen payment method.
- To provide customer support and respond to your inquiries, complaints, and feedback.
- To send you important account-related notifications, including transaction confirmations, security alerts, and policy updates.
- To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal or prohibited conduct on the platform.
- To comply with our legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
- To monitor gameplay patterns for responsible gaming purposes and to identify players who may need support.
- To improve and optimize the q9play platform, including game performance, user experience, and feature development.
- To send you promotional communications and personalized offers, where you have consented to receive such communications.
6. Legal Basis for Processing
Under the Data Privacy Act of 2012 (RA 10173), q9play processes your personal data on the following legal bases:
- Contractual necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to when registering — including account management, payment processing, and service delivery.
- Legal obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, tax reporting, and regulatory requirements under PAGCOR guidelines.
- Legitimate interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and freedoms.
- Consent: Where we rely on your consent to process your data — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
7. Sharing Your Data
q9play does not sell your personal data. We may share your information with the following categories of recipients, strictly on a need-to-know basis and only for the purposes described in this policy:
- Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to facilitate deposits and withdrawals.
- Identity verification providers: Third-party KYC and age verification services used to confirm your identity and comply with regulatory requirements.
- Fraud prevention and security services: Providers that help us detect and prevent fraudulent activity, money laundering, and unauthorized access.
- IT and infrastructure providers: Cloud hosting, data storage, and technical service providers who process data on our behalf under strict data processing agreements.
- Regulatory and law enforcement authorities: Where required by law, court order, or regulatory directive — including PAGCOR, the NPC, and relevant Philippine government agencies.
- Professional advisors: Legal counsel, auditors, and compliance consultants, where necessary and subject to professional confidentiality obligations.
All third parties with whom we share your data are required to handle it in accordance with applicable data protection laws and our contractual requirements. We do not permit third parties to use your data for their own marketing purposes.
8. Cookies & Tracking Technologies
q9play uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data that helps us improve our services.
Types of Cookies We Use
- Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
- Analytics cookies: Help us understand how players use the platform — which games are most popular, how long sessions last, and where users encounter difficulties. This data is aggregated and anonymized where possible.
- Preference cookies: Remember your settings and preferences, such as language selection and display options, to provide a more personalized experience.
- Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns. These are only set with your consent.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the q9play platform.
9. Data Security
q9play implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
- Encryption of sensitive data at rest, including financial information and identity documents.
- Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent necessary for their role.
- Regular security audits, vulnerability assessments, and penetration testing of our platform infrastructure.
- 24/7 monitoring of our systems for suspicious activity, intrusion attempts, and data anomalies.
- Secure data backup procedures and disaster recovery protocols.
10. Data Retention
q9play retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:
- Account data: Retained for the duration of your active account relationship with q9play, plus a period of five (5) years following account closure to meet legal and regulatory obligations.
- Financial transaction records: Retained for a minimum of five (5) years in compliance with anti-money laundering regulations and tax reporting requirements.
- KYC and identity documents: Retained for the period required by applicable regulations, typically five (5) years from the date of submission or account closure.
- Customer support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
- Technical and usage logs: Retained for up to twelve (12) months for security and analytics purposes, after which they are anonymized or deleted.
When data is no longer required, it is securely deleted or anonymized so that it can no longer be associated with you as an individual.
11. Your Rights as a Data Subject
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by q9play:
Right to Access
Request a copy of the personal data we hold about you and information on how it is being used.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary or where processing is unlawful.
Right to Object
Object to processing of your data for direct marketing or where we rely on legitimate interests.
Right to Portability
Receive your personal data in a structured, commonly used format where technically feasible.
Right to Withdraw Consent
Withdraw consent for processing at any time where consent is the legal basis, without affecting prior processing.
To exercise any of these rights, please contact our Data Protection Officer through the q9play support team. We will respond to your request within thirty (30) days as required by RA 10173. We may need to verify your identity before processing your request.
12. Minors & Age Policy
q9play's services are strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on q9play, please contact our support team immediately.
13. International Data Transfers
q9play primarily processes and stores your personal data within servers located in the Asia-Pacific region. In some cases, your data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or third-party service providers based in other jurisdictions.
Where such transfers occur, q9play ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law. We do not transfer your data to countries that do not provide an adequate level of data protection without implementing appropriate safeguards.
14. Changes to This Privacy Policy
q9play may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the platform. The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent changes.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the q9play platform following the posting of changes constitutes your acknowledgment of the updated policy.
15. Contact & Complaints
If you have any questions, concerns, or requests regarding this Privacy Policy or the way q9play handles your personal data, please contact our Data Protection Officer through the following channel:
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. The NPC can be reached through their official government channels.
For concerns related to responsible gaming and your account activity, please also visit our Responsible Gaming page, or review our full Terms & Conditions.
Your Data Is Safe on q9play
Now that you know how we protect your privacy, join thousands of Filipino players enjoying a secure, fair, and exciting gaming experience — all in Philippine Peso. Must be 21 years or older to play.